30 days for refund of goods

Buying from us you can not only easily buy, but also easily return goods. If for any reason you are unhappy with the product you purchased, you can refuse the product for 30 days from receipt. How you do it is up to you. My Color Universe BG Ltd. gives you the opportunity to return goods by completing the online return form. The return shipping cost is estimated at 5.99 BGN, regardless of the size and type of product. Each individual return item is charged separately. You do not have to pay this amount to the courier upon return. This will be deducted from the amount paid for the purchase.

Personal care products, you can return only if the factory packaging is intact.

To return, fill out this return form on our website. Make sure in advance that the product you want to return is eligible for a refund.

Choose one of the return options: return the amount paid or leave the money in your personal account to make the next purchase on our website.

As soon as your return request has been approved, we will send you a courier who will pick up the goods.

If you want to ferry the goods personally, then you can do it at the location of our warehouse store. In this case, it is necessary to agree in advance on the date and time when you do this. Do the same as when returning via courier, but select "Return to the warehouse store". And your wishes for dates and times you can write in a note.

Immediately after making a return on our website, you will receive a notification about this on your E-mail, which you indicated. As soon as the return is approved, you will receive a second return approval email.

If you choose to return the amount, then the amount for the returned goods will be transferred to your bank account specified in the form of return of the goods, and in case of return through the warehouse store, in cash. The amount can be refunded in cash only upon returning the check for the order.