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Shipping

The ordered products offered by My Color Universe BG Ltd. are delivered throughout the country via Rapido couriers to the door to the address specified by the recipient. To do this, the recipient must specify the correct full address where the goods will be delivered when placing an order. If the floor and apartment number are not indicated, delivery will be made to the building indicated as the delivery address. Orders to the courier service are delivered by the courier company Rapido. The customer does not have the option of choosing another delivery company.

The products are in the manufacturer’s original sealed packaging.

The cost of shipping all products offered by My Color Universe BG Ltd., is less than 50 levs. will be 5.00 lv. If at least one product has a free shipping icon ("free shipping"), then the delivery will be free, regardless of the total cost of the goods.

Shipping cost, if any, will be visible after the desired product is placed in the basket.

You can also get free shipping if you purchase less than 50 levs if you enter a free shipping promo code. information about promo codes can be found in the promotional codes page.

Payment

At the moment you can pay for goods by cash on delivery upon receipt.

30 days for refund of goods

Buying from us you can not only easily buy, but also easily return goods. If for any reason you are unhappy with the product you purchased, you can refuse the product for 30 days from receipt. How you do it is up to you. My Color Universe BG Ltd. gives you the opportunity to return goods by completing the online return form. The return shipping cost is estimated at 5.99 BGN, regardless of the size and type of product. Each individual return item is charged separately. You do not have to pay this amount to the courier upon return. This will be deducted from the amount paid for the purchase.

Personal care products, you can return only if the factory packaging is intact.

To return, fill out this return form on our website. Make sure in advance that the product you want to return is eligible for a refund.

Choose one of the return options: return the amount paid or leave the money in your personal account to make the next purchase on our website.

As soon as your return request has been approved, we will send you a courier who will pick up the goods.

If you want to ferry the goods personally, then you can do it at the location of our warehouse store. In this case, it is necessary to agree in advance on the date and time when you do this. Do the same as when returning via courier, but select "Return to the warehouse store". And your wishes for dates and times you can write in a note.

Immediately after making a return on our website, you will receive a notification about this on your E-mail, which you indicated. As soon as the return is approved, you will receive a second return approval email.

If you choose to return the amount, then the amount for the returned goods will be transferred to your bank account specified in the form of return of the goods, and in case of return through the warehouse store, in cash. The amount can be refunded in cash only upon returning the check for the order.

Promotional codes

Promotional codes are periodically published in our facebook group.

Promotional codes allow you to get free shipping, a discount on goods in money or a percentage of the purchased goods. In addition, the codes can be individual, that is, to act only once.

Codes that are valid only once can be obtained in your account if you are registered on our website.

All promotional codes are valid for a limited amount of time. Only one promo code can be used in one order.